GUVI University Dashboard – Transforming Education Analytics

Project Overview:

In a mission-critical scenario, GUVI partnered with Galgotia University to provide technical courses in native languages, supported by a robust student and admin interface. The project faced a major challenge when the initial product failed to meet expectations, putting the partnership and revenue at risk. Our team was tasked with revamping the dashboard and delivering a polished solution within one month.

Key Objectives:

1. Build a sophisticated Admin Dashboard to help university personnel track student performance across departments.
2. Redesign the Student Interface to boost engagement and enhance accessibility.

What We Delivered:

• User-Centered Design: Created intuitive user flows and interfaces tailored for students and administrators.
• Sophisticated Dashboard: Provided actionable insights, real-time monitoring, and progress-tracking tools for university admins.
• Enhanced Engagement: Revamped the student interface with responsive design, clear navigation, and engaging features like webinars, doubt-clearing sessions, and placement prep tools.
• Data-Driven Solutions: Incorporated analytics, comparison tables, and NPS metrics to improve decision-making for admins.

Results:

• Saved the MoU and strengthened GUVI’s partnership with Galgotia University.
• Student Side: NPS increased by 15%, with higher active user time and engagement rates ; Improved trust and usability, with students finding all necessary resources in one place.
• Admin Side: High adaptability, ease of use, and satisfaction ratings among university staff ; Enhanced ability to monitor performance, identify gaps, and support students effectively.

This project not only showcased our ability to execute under pressure but also demonstrated GUVI’s expertise in delivering scalable, user-focused solutions for educational institutions. It set the benchmark for future collaborations, making an immediate impact on stakeholders while opening doors to broader opportunities in the EdTech space.

Situation Report:

GUVI entered into a partnership with Galgotia University to provide technical courses in native languages under a formal MoU. As part of this collaboration:

• Students would receive GUVI accounts with access to selected courses.
• Additional features include live/recorded webinars, doubt-clearing sessions, and placement preparation programs.
• A B2B admin product was also under development for university personnel to monitor student progress and departmental performance.

Complication:

The initial product delivered by the development team fell short of expectations.

• University’s Expectations: A sophisticated, data-driven dashboard.
• Delivered: A basic model with minimal functionality, displaying only basic information in simple boxes.

This misalignment caused significant tension, putting the MoU at risk of termination—a mission-critical situation for GUVI.

Directive:

At this juncture, the task was handed over to us. The objective:

• Revamp and complete the module within one month to meet the university’s expectations and salvage the partnership.

The clock is ticking. Failure is not an option.

Case File Update: Task Objective

The mission was twofold:

1. University Dashboard Design: Develop a comprehensive dashboard enabling university personnel to monitor student performance across all departments effectively.
2. Student Interface Redesign: Create a more accessible and user-friendly interface for students to boost engagement and interaction with the platform.

The focus was on delivering functionality and usability to satisfy both stakeholders and preserve the critical partnership.

Case File Update: Execution and Delivery

Phase 1: Requirement Gathering

• Conducted a thorough review of stakeholder needs to list key requirements.
• Due to time constraints and the mission-critical nature of the task, user research and interviews were skipped.
• Instead, gathered insights from stakeholders with direct access to end-users to form a general understanding of user needs and workflows.

Phase 2: Planning and Design Process 

User Personas and Flows:

• Created pseudo/proto personas based on collected insights.
• Mapped user flows to outline the product's functionality and navigation.

Information Architecture:

• Identified critical data for the dashboard, separating essential metrics from supplementary data.
• Designed the information structure to prioritize actionable insights.

Sketching and Wireframing:

• Developed interface sketches and selected the optimal design for conversion into wireframes.
• Shared wireframes with stakeholders and refined them through iterative feedback loops.

Phase 3: UI Design

• Started with color palette selection and finalized the theme to maintain consistency and usability.
• Designed screens for desktop and mobile versions, ensuring responsiveness.
• Incorporated stakeholder feedback through multiple iterations until final approval.

Phase 4: Development Handoff and Launch

• Delivered finalized designs to the Development Team within the stipulated timeframe.
• Conducted user testing and UI/UX audits post-development to identify bugs and usability issues.
• Documented and rectified identified issues before the final launch.

Outcome:

The dashboard was successfully launched with Galgotia University on time, meeting stakeholder expectations and preserving the MoU. 

Case File Update: Results and Success Metrics

Outcome:

The redesigned dashboard and student interface were an instant success. University administrators were impressed with the advanced features, and the collaboration with GUVI was solidified. The mission-critical situation was effectively neutralized, saving the MoU and reinforcing trust in GUVI's capabilities.

Success Metrics:

Student Side:

1. Net Promoter Score (NPS): Increased by 15%, reflecting improved student satisfaction.
2. Active User Time: Significant growth in average active time per session, indicating higher engagement with the platform.
3. User Engagement Rate: Notable improvement in engagement with course modules, webinars, and placement preparation sessions.
4. Feature Utilization: Increased usage of interactive features such as doubt-clearing sessions and webinars.

Admin Side:

1. Net Promoter Score (NPS): Received high ratings, signaling satisfaction with the new dashboard.
2. Ease of Use: Positive feedback on the intuitive interface and streamlined navigation.
3. Adaptability: Admins across departments adopted the system quickly, highlighting its user-friendly design.
4. Monitoring Efficiency: Enhanced ability to track student progress and generate performance reports.
5. Actionable Insights: Dashboard analytics enabled admins to identify trends and address departmental gaps effectively.
6. Stakeholder Satisfaction: University personnel expressed confidence in GUVI's ability to deliver solutions tailored to their needs.

Broader Impact:

• Strengthened partnership with Galgotia University and laid the groundwork for similar collaborations with other institutions.
• Elevated GUVI's reputation as a reliable B2B education partner.
• Created a scalable product model that can be enhanced for future deployments.

Just Because something works doesn't mean it cannot be improved,

Still There are lot of areas to improve but this project serves as a testament to the power of user-centered design and strategic execution under tight deadlines.